The Doctor will Text you Now
In 2019, I had a major surgery removing 9 fibroids from my uterus and abdomen and endometriosis from my bladder, small and large bowel, stomach, and a few other areas.
I was due for a follow up with my gyn surgeon.
A Simple Appointment…
Her practice had been bought first by private equity and then a large NY health system. I googled her name and clicked on the “book an appointment”.
It took me to a page to fill in my information and someone from the office would call me back. I received the first call two days later and a voicemail instructed me to call their office. I called the number provided which wasn’t the office - but an automated line instructing me to leave a message.
And on and on it went.
An Endless Phone Tree of Frustration
This was followed by multiple subsequent calls where I navigated endless phone trees, was put on hold for interminable minutes with irritating hold music, and repeatedly had to explain my complex medical situation to different, often disconnected, staff members.
What promised digital convenience quickly devolved into a frustrating labyrinth of phone tag and bureaucratic hurdles. Each unanswered call and dead-end voicemail added to the mental load, turning a simple, essential post-operative follow-up into an exhausting administrative task.
And on and on it went, a stark reminder of how challenging it can be for patients to simply access the care they need in a system increasingly prioritizing volume over patient experience.
This relentless pursuit of an appointment became a stark reminder of how difficult it can be for patients to simply access the care they need, even when they're highly motivated and medically literate.
Why Patients Deserve Better
This experience, which felt far too common in the increasingly corporatized healthcare landscape, underscored precisely why I designed my own practice with ease of communication as a cornerstone.
Have similar frustrations? Explore our pricing and services.
Why I Built I.M. Well Medical Differently
At I.M. Well medical, you can call, text, or email the front desk, nurses, and the Doctor.
In an era where we can instantly book flights, order groceries, and manage our finances from our phones, the healthcare system often feels stuck in a bygone era, especially when it comes to basic communication.
Our Concierge Communication Standards
At I.M. Well Medical, we’ve built our model around simplicity, speed, and access. As a Concierge Primary Care provider in Midtown, we believe patients shouldn’t have to jump through hoops to get the care they need. Whether it’s for chronic condition support, specialist referrals, or urgent follow-ups, our team can organise seamless same-day doctor access and personalized care without the administrative stress.
With Primary Care that includes texting access, through our Annual Fee, we’re removing the barriers that delay continuity of care.
Our patients can reach their Physician directly, no call centers, no endless holds. This is concierge communication redefined: Fast, personal, and designed for modern life.
If you’ve been wondering how to access a Physician with real-time care or how to text your doctor directly? We’ve created a healthcare model for you.
At I.M. Well Medical, Concierge Primary Care in Midtown means access, ease, and real relationships, because communication should be part of your care, not a barrier to it.
Your journey starts with an Annual Physical, to book your first appointment click here.
Have questions around our pricing and services? Book a complimentary 20-minute discovery call with Dr. Baidwan here.
The I.M. Well Medical Care Team are here for every step of your Primary Care journey. Contact us here.